AutoSmart Customer Service Gains A New Leader

Meet Ileana Portillo

Meet AutoSmart Insurance Agency’s customer service supervisor, Ileana Portillo. When she was growing up, she thought becoming a teacher was the most interesting job the world had to offer. That is, until she entered the world of auto insurance! Ileana loves her job because everyone on the AutoSmart team shares the same vision and dedication to helping customers. She says you can always count on her to be realistic, reliable and resourceful!

When Ileana isn’t helping AutoSmart customers, she can be found spending time with family or traveling. She enjoys new experiences, places and cultures. She also has a passion for the Make-A-Wish Foundation and the work they do to help terminally ill children.

“Do what is right, not what is easy” is a piece of advice once given to Ileana that really left its mark with her. If you have questions about your policy or need assistance, then give Ileana Portillo a call today at 855-960-0819.

Policy Add-Ons That Are Totally Worth It

Policy Add-Ons That Are Totally Worth It

Most families operate on some sort of spending budget. Some have more room to splurge while others need to meticulously count every penny. Auto Insurance is a legal requirement and every household should have it listed on their budget sheets. Since you must have auto insurance, most folks compare and seek out the best rates available to them. Having a basic policy can be rather inexpensive, but the price goes up each add-on product. Some are absolutely worth the extra $10 to $15 each month.

Roadside assistance is an add-on product that you’ll wish you had if you don’t. Imagine driving home from work in the rain and then having your car sputter and shake as you attempt to safely pull to the side of the road. The car dies and you are stranded. This is where your roadside assistance comes in handy! One call and you are quickly met by a tow truck and on your way home. This could have been a costly rescue, but because you spent just a few more dollars each month, your insurance picked up the bill for this unforeseen event.

Hospital indemnity is another add-on product that is well worth a few extra dollars a month. This insurance product can be considered a type of supplemental insurance. If you’re involved in an auto accident, this product will trigger payments when specific actions associated with the hospital visit occur. In addition, you can use these cash benefits can help pay your deductible, co-pays and everyday bills.

If your household budget can spare a few dollars each month, you should consider adding these products to your auto policy. If an unexpected event happens it will be a financial relief to know you are not being saddled with a hefty bill thanks to your auto insurance add-on products. To learn more about adding roadside assistance or hospital indemnity to your auto insurance policy, give AutoSmart Insurance a call at 888-888-4189.

Auto Insurance Apps; Are They Worth The Install?

Auto Insurance Apps; Are they worth the install?

In a world of instant gratification, it’s no wonder mobile apps have become a part of our everyday lives. Apps are intended to make your life easier and offer ease of access. Almost all auto insurance companies have mobile app options these days. Do Apps really enhance the customer experience when it come to the auto insurance industry?

First, let’s explore the pros of auto insurance apps. One of the main benefits of any app is convenience. Most auto insurance apps can keep you organized and well informed about your policy. Mobile apps can also save drivers money by monitoring your driving and thus providing an additional discount. They also make it easy for you to pay your monthly payment. Another feature that users find convenient is the ability to make a claim and submit photos of damage to the insurance company. This helps to speed up the claims process.

However, all that glitters often is not gold. One con of an auto insurance app that is that it won’t update you if a better rate becomes available with another carrier. Most apps are specific to just one insurance company. Also, there is a chance that your device may not support your chosen carriers app. Technology is ever evolving and your phone might have an older operating system and the desired app won’t function or even install.

With insurance apps, the pros seem to outweigh the cons. Our fast-paced lifestyles seem to adopt technology easily and crave convenience. Insurance carriers have joined the app movement to enhance the customer experience and provide a level of convenience that was once non-existent in the insurance industry. After all, auto insurance carriers want to keep customers happy and retain their business year after year. A mobile app is a way to stay connected to you and make doing business with them as convenient as possible.